Refund Policy
Perch Parking, LLC Refund Policy
Effective Date: 08/03/2023
At Perch Parking, LLC ("Perch"), we aim to provide a seamless and reliable parking reservation experience for our users. This Refund Policy outlines the circumstances under which refunds for parking reservations made through the Perch platform will be considered. By using our platform to reserve parking spaces, you acknowledge and agree to be bound by this policy.
Refund Eligibility:
Perch is only obligated to issue refunds for parking reservations if the college football game associated with the reservation is canceled. In such cases, we will process a full refund to single game passes and partial refund to season pass holders method.
Discretionary Refunds:
For all other circumstances, refund requests will be evaluated on a case-by-case basis. Perch reserves the right to exercise discretion in determining whether a refund will be granted. Possible reasons for discretionary refunds may include but are not limited to:
Incorrect or misrepresented information about the parking lot on the Perch platform, leading to significant discrepancies between the listing and the actual parking spot.
Technical issues on the Perch platform that prevent the completion of a reservation or cause significant inconvenience to the user.
Cancellation of a parking reservation by the Fan due to unforeseen and extenuating circumstances beyond their control, subject to Perch's assessment of the validity and reasonableness of the request.
Refund Request Process:
To request a refund, Fans must contact Perch's customer support team by contact@parkwithperch.com, providing relevant details regarding the reservation and the reason for the refund request. Refund requests must be submitted within 1 day after the scheduled event date. We recommend submitting refund requests as soon as possible to allow ample time for review and processing.
Refund Processing:
Upon receiving a refund request, Perch will review the details provided by the Fan and assess the eligibility for a refund based on the criteria outlined in this policy. If the request meets the eligibility criteria, Perch will process the refund to the original payment method within 5-10 days from the date of the refund approval.
Refund Denials:
If a refund request does not meet the eligibility criteria or is deemed ineligible at Perch's discretion, the request may be denied. Perch's decision to deny a refund request is final and not subject to further appeal.
Changes to the Refund Policy:
Perch reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website. We encourage users to review this policy periodically for any updates.
If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at contact@parkwithperch.com.
Thank you for using Perch Parking, LLC for your parking reservation needs!
Perch Parking, LLC